Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY 1. General Policy The Palag Group Inc. reviews refund, cancellation, replacement, and service concerns based on the type of product or service purchased, payment status, delivery status, warranty terms, and applicable law. 2. Product Orders and Equipment Orders for physical products, equipment, machines, and customized business packages may be subject to verification, stock confirmation, preparation, delivery coordination, installation scheduling, or supplier lead times. Cancellation requests should be submitted as early as possible through the company's official contact channels. 3. Approved Cancellations If a cancellation is approved before fulfillment, delivery, installation, or customization has started, the company may process a refund or payment reversal according to the payment provider's process, applicable fees, and banking timelines. 4. Delivered, Installed, or Customized Items Refunds may be limited or unavailable once equipment has been delivered, installed, used, damaged after delivery, customized, or accepted by the customer, except where required by applicable law or covered by written warranty terms. 5. Memberships, Courses, and Digital Services Paid membership, course, training, EasyTalk AI, or other digital service access may be refundable only when access has not yet been activated or consumed, unless a separate written offer states otherwise. Once access is granted, used, downloaded, attended, configured, or consumed, refunds may be limited. 6. Failed, Duplicate, or Unverified Payments Failed, duplicate, expired, or disputed payments will be reviewed using official company records and, where applicable, verified payment provider records. The company will not rely solely on screenshots, redirect pages, or user-submitted claims as proof of successful payment. 7. Processing Time Approved refunds may take time to process depending on the payment channel, issuing bank, payment provider, and internal verification requirements. 8. How to Request Help For refund, cancellation, warranty, delivery, or payment concerns, contact The Palag Group Inc. through its official contact details and include your name, contact number, order or inquiry reference, product or service name, payment date if applicable, and a clear description of the concern.